How to Get Through to EDD California by Phone, Tips and Tricks For Getting a Real, Live Person

Getting through to a live person, a real human at EDD:

Chances are you will have questions or need help filing your California Unemployment claim, plus you will have to have at least one initial telephone interview. However, getting through to a real, live human being at EDD if you missed their call can be near impossible.

There have been people who have called as many as 600 times or more with no luck. This is no exaggeration! However, there are tips and tricks to getting through to a real person so that you can speak to a real human at EDD. Here is a list of all the ones I could find.


The main EDD number:
1-800-300-5616

Hours: 8am to 12pm Pacific Time
There is a chance of getting through after 12pm, but probably not. You could try but it would be better to just call earlier.


Tips on using this number:

You will hear one of two messages, starting with “Thank you for calling…”, or “Welcome to…”.

If you hear the message starting with, “Thank you for calling…”, hang up the phone because you will never get through to a live person. Try back later. This message is given when too many people are trying to call in.

If you hear the message, “Welcome to…”, you are in luck. Next, you have to try a key combination to skip through to a live person.

You can try one of the following key combinations on each prompt. If it does not work, hang up and try the next combination.

Combination 1: 1-2-1-1-7
Combination 2: 1-3-0
Combination 3: 1-5-1-1-0
Combination 4: 1-6-7-1
Combination 4: 1-6-7-3

If it asks for your social security number and pin, type it in. You have to, and if you do it might work. But if you think they won’t answer if they know who is calling, then try another combination or another number which doesn’t request your ssn.

Once it is ringing, you are in luck! If it keeps ringing, just keep waiting! It may take as long as 20-30 minutes for someone to pick up, but it could also be just a couple minutes.


Direct numbers to try:

This number is a direct line to case workers. They all begin with the first few digits, so you can keep trying a new one until you get someone.
213-477-140x

Sample numbers to try:

213-477-1400
213-477-1401
213-477-1402
213-477-1403
213-477-1404
213-477-1405
213-477-1406
213-477-1407


Alternate numbers to try (in numerical order):

310-330-5905
415-351-7200 (San Bernadino)
530-741-4151
619-525-4995 (call after 12pm)
714-687-4400 (Orange County)
909-383-4663 (Pomona)
916-653-0707 (EDD general information line)
916-654-0453 (Sacramento Disability Office)
916-654-9140 (Sacramento)
800-547-2058 (Vietnamese line, press 6-7-3, enter SSN, press 1)


FAX number:

916-653-3816 (put ATTN to somebody there if you want someone to see it)


Bank of America EDD number (for EDD card trouble):

866-692-9374


I hope this helps you! Post in the comments below if it worked for you or if you found another way or a different number! 🙂

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70 thoughts on “How to Get Through to EDD California by Phone, Tips and Tricks For Getting a Real, Live Person

  1. I had success on my very first try to EDD for a disability claim. Call 800.480.3287 and then once I heard the message “Thank you….” I entered 1-3-1-2-2-2-0 and got to a live person right away. Thank you to those that figured this out ahead of time!

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  2. After trying many of the above combos all of which ended in the message about an a bad selection and told to try again.. I have found that 1-3-1-1-1-0-0 gets to the end. Don’t know if you get to people faster, but at least you don’t get kicked off for an invalid entry

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  3. I’ve been using 1-3-1-1-1-0-0. I don’t know if I get to people faster but I don’t have to listen to excessive instructions. The last 0 cuts through the last bit about having info ready.

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  4. I tried this option: 619-525-4995 (call after 12pm)

    Called at 1:30 pm and got transferred to the person who was supposed to call me, they were all very helpful and friendly.

    The guy said: “Oh you had an appointment today, huh?” I said yes from 10 to 12.
    He said: “ok don’t hang up”.
    He pretty much carried out the phone interview right then.

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  5. Called 1-916-654-9140 asked for EDD, explained that I have been getting disconnected all week while calling the main line before noon, and the online system says “not eligible to file claim at this time” … a live person answered quickly, told me to call back the next business day in the morning and they will put me through to a live person.

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  6. For SDI I just listened for “appeals” even though I had no appeal, and that gave the option for speaking to a representative. It is really a shame that we have to play games to get through to someone that can help.

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  7. You guys saved my sanity!!!!! I followed this from below today 5/31/2018:

    “I called today 3/6/18 to SDI 1800-480-3287. I tried 1-3-1-6-2-0 with no luck, kept getting the recording “maximum callers reached” so I tried 1-2-3-0, I probably tried about 4 times until finally the call went through and I was on hold for about 10 min, finally someone answer and told me that for questions about claims the prompts to dial were 1-3-1-2-2-2-0 so I did. I tried another 5-6 times until the call went through and I was on hold for about 3 min and finally I was able to speak to someone that answered my questions.”

    It took me about 15 tries but I got through and got the form I needed after previously trying 10 times and waiting through 7-10 minutes of prompts.

    Thank you!!!!!!

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  8. For SDI, I called 800-480-3287 and pressed 1-3-1-6-2-0. My first attempt at 9:30 in the A.M. and it said there were too many callers ahead of me and to call back later. I hung up and immediately repeated what I did. Now I am holding waiting for the next representative to help me!

    I tried to get through yesterday before using this trick. It was a waist of 30 minutes, never got this far. THANK YOU FOR THE TIP!! It’s stressful times for most when starting the process for SDI…and not being able to reach anyone when you have questions regarding your next paycheck is unreasonable.

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  9. 1-3-1-2-2-2-0 this number worked for me on the first call. when they say that there is a large amount calling when they are saying that at the same time you dial 1-3-1-2-2-2-0 at the same time they are talking.

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  10. ok whoever posted “The info I gave in my previous comment is for reaching the help desk. To reach the SDI representative you should call 800-480-3287 and press 1-3-1-6-2-0, one after another, you shouldn’t have to wait” is a genius.
    i have been tryimg for weeks to get through. that number combo worked on th 2nd try.
    awesome
    thank you

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  11. Thank you to all the people to post how to get through the automated system with the prompts without listening the whole recording, It was driving me crazy

    I called today 3/6/18 to SDI 1800-480-3287. I tried 1-3-1-6-2-0 with no luck, kept getting the recording “maximum callers reached” so I tried 1-2-3-0, I probably tried about 4 times until finally the call went through and I was on hold for about 10 min, finally someone answer and told me that for questions about claims the prompts to dial were 1-3-1-2-2-2-0 so I did. I tried another 5-6 times until the call went through and I was on hold for about 3 min and finally I was able to speak to someone that answered my questions.

    So don’t give up, if you hear the message “Thank you for calling…” enter the prompts right away and if you get the message “maximum callers reached” hang up and try again and again and again.

    I probably tried about 16 times total calling until I was able to speak to someone

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  12. JLO, you are a blessing in the sky. First try at 800-300-5616 1-5-1-1-0 and got thru.
    “Music playing” and “Please continue to hold as your call will be answered in the order it was received”
    Wow!!!! Great tip, and thanks for sharing!

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  13. TECH SUPPORT: 855-327-7058. Hooray! After a month of no luck, I found the info here and used the 530 area code alternate number above — reaching the nicest rep live. I apologized, as it sounded like I reached the wrong department, but when I told her my problem (inability to log in or create a new online benefits certification account due to new system), she discussed and then gave me the number for TECH SUPPORT. The guy there walked me through all the steps to get up and running online again. By the way, with the new UI Online system, if you’re having problems logging in, you have to create a new account using an alternate email address!

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  14. YES, it is virtually impossible getting through EDD. However, calling 1-800-300-5616 and following the prompts 1-5-1-1-0 also worked for me, my call went through in less than 5 min. Thanks for the tip!! And I got the most helpful & courteous representative (“Mila”).

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  15. I finally reached a live human being only to be told that my account is active and I do qualify for unemployment but I need to call the technical assistance Department to set up my account don’t know what that means but as the representative was giving me the phone number for technical assistance the phone shut off because after all it’s noon and they close at noon. Does anyone have the phone number for technical assistance

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  16. Just like everything else gov. skidmark has a hand in.. what a joke a of a system.. pathetic at best..been waiting for a rep for an hour. No wonder CA is broke. It doesn’t know its a$$ from a whole in the ground!

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  17. Update: The info I gave in my previous comment is for reaching the help desk. To reach the SDI representative you should call 800-480-3287 and press 1-3-1-6-2-0, one after another, you shouldn’t have to wait. After that it’s the same process, either you put on hold and wait for the representative, or they tell you that numbers of callers has been reach, try later. You hang up and dial again until you finally getting put on hold to wait.
    Be patient.

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  18. Just reached sdi representative. Call 800-480-3287, than press 1,2,3,0. If you get the message that there are enough number of callers, call later, hang up and dial again. I did it maybe 8 times and finally i got to put on hold for the representative. this is not first time I am calling. This is works!

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  19. I have been trying to get through to a human representative at the SDI (DISABILITY) offices for the past two weeks…
    I have figured out how to “quickly” bypass the prompts that are RIDICULOUSLY LONG AND REPETITIVE and get to the “press 0” to speak to a representative. Unfortunately I am being automatically disconnected because there are too many people on hold…blah blah blah…but this hack will save a good 10 minutes of needless aggravation.

    Again this ONLY APPLIES TO SDI CLAIMS!

    1-800-480-3287
    1-1-*
    You wait for the prompt to enter your SSN (Once entered you don’t have to wait for the recording to read back your SSN)
    PRESS 1
    YOU MUST wait for the prompt to enter PIN
    PRESS 0 (You don’t have to wait for the system to blah blah blah through more stupid information)
    It will say “please wait while we transfer you to the the next available representative” TOTAL FALSE HOPE!!!
    If they say “PLEASE HOLD…..” you’re golden! Have fun on hold for 30 plus mins.
    More than likely she will say “WE’RE SORRY…the maximum number of callers has been reached
    PLEASE
    CALL
    AGAIN
    LATER.”
    CLICK

    WAAAAAAHHHHHH!! Still trying 🙁

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  20. Thank you for the tips.

    Trying to get a hold of someone at EDD is ridiculous. I called the 714-687-4400 (Orange County) and after holding for about 10 minutes, someone answered and said to call the 1800-300-5616.

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  21. Thank you all for the tips! I was able to get through to a rep FINALLY after calling the past 3 days and having the system hang up on me due to max calls. I called the 1-800-300-5616 then 1-5-1-1-0. It took me about an hour to get my issue resolved because the first rep gave me brief but unclear information. So they kept transferring to me different reps until I got, Dominique, who’s awesome and took the time to give me solid information on my claim.

    What also worked for me (out of frustration) :/ was calling the same 1-800 number then hit 1-5 then hitting 0 or 1 repeatedly until I hear the prompt changes to “Please hold for the next available representatives”. Hope this helps!! Sending good vibes to everyone!

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  22. I think they changed it; I got the “Welcome to…” message and tried the key combos but it still said “We’re way too busy” and hung up. Drives me nuts. It’s not like we’re a low tax state.

    So then I tried the 213 area code stuff…instant hang up

    Finally success!! I got a fairly angry woman at 310-330-5905 and pleaded with her to help. She forwarded me to a semi angry woman who was wondering how I got through and told me to call the 800 number. More pleading got me to a very nice woman who was super helpful! Thanks so much for posting this.

    And I also sent a note to the Governor as one comment suggested. This has to be fixed. You can’t make people spend 20 minutes wading through prompts and then just hang up on them. That’s nuts. And only open from 8am to 12? What’s with that?

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  23. OMG…I cannot thank you enough for this information! I had tried to get through the “normal” way for weeks but kept getting bumped out of the que, no matter when I called.

    Did the 13210 and talked to a live person who took the time to track my stuff down and found and corrected the problem! THIS WORKS!

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  24. This post got me through to a real live person! I was getting nowhere with the main number prompts, even the Spanish line kept spitting me out. Definitely try different numbers, if the first doesn’t work. First I tried the disability line. it took 35 minutes to get through and while the lady was kind, she could not process an unemployment claim (only disability claims). In addition to the main line, she suggested physically going into my local EDD office. Next I tried 1-2-1-1-7 and it asked for an EDD Acc # which I did not have yet. Last, I tried 1-5-1-1-0. I held for only 3 minutes till Alexandra picked up. She was really helpful and got my application started. Thanks Terri!

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  25. I too could not get through to EDD.CA I log onto the California Governor page (Jerry Brown) and sent an email tell them the situation and they need to investigate EDD.CA’s handling of customers. The very next day I got a call from EDD. I missed the call and the lady left me a message telling me the exact time/day of when her next call to me would be and that the number would show up blocked. Sure enough she called me back on time! I encourage everyone to shoot and email to Jerry Brown’s office telling them how poorly run EDD is.

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  26. Sylvia at the San Bernadino number (415-351-7200) was so sweet and helpful! Though she wasn’t authorized to do everything for me, she gave me all of the info I needed to get things done and even helped ease some of the concerns I called with from not being able to reach my interviewer again (they called me at 11:50, and then hung up on me at exactly 12:00 pm when they close). Don’t even try the 800 numbers, they will get you nowhere.

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  27. Thanks these numbers still work. After trying the 800# after 12p and not getting thru, I tried the San Berbardino #. A worker picked up instantly and gave me the proper # to Riverside county switch board 951-782-3211. Got all my needs met with no issues or waiting. Thought I’d pay it forward just as I got the help I need from here… Thanks again.

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  28. i called one of the numbers listed above today and someone told me to call the main number (800)480-3287 and press 1 for english and then press 3210 all together (like an extension) it rang right away then while i was holding there was music.

    instructions:
    call 1-800-480-3287
    press 1 for english
    then 3210
    then its a waiting game to talk to someone!

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  29. I can, at least, get to the part where they tell you “maximum callers reached” really quickly by dialing 1, 2, 3, 0. I just keep doing it continually! Calling over and over until I make it past the maximum callers message. Eventually it will put me in the hold queue.. I usually only have to redial (back to back) 4-5 times before I’m put in the queue. Then comes the hold time… I’ve had from a 10 min – 58 min hold time. You never know. Good luck!

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  30. If you want to get through to SDI call 1-800-480-3287 options 1 2 3 0 – it got me to the point where I would have talked to someone at least, but then said there were too many people on the line and dumped me off

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  31. Whoever posted that SB County number THANK YOU!! I’ve been trying to get through to a live person for weeks now to no avail. I called the alternate number posted and got a hold of a live person in seconds and was able to obtain my EDD customer account number in seconds.

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    • Thank you for publishing this. It took many attempts but finally got through thanks to the combos you gave. The rep was more than helpful and I was able to get all of my questions answered. Thank you very much again for the tips.

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  32. I was just able to leave my number for them to call me back by using the 1 6 7 3 route. Hopefully they will call me…what a joke.

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  33. I tried the email first and waited for a week to get a generic answer that did not answer the question and referred me to 3 telephone numbers that did not have live people. Then I tried the perpetual phone tree. It is too bad we cannot listen for the prompts and get a real person. I went through all of the “combination numbers” and the EDD was too buy to answer and I had to try again later. I am now on hold for more than 5 minutes for assistance with the online employer registration. This could have been handled much better.

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  34. the woman who answered the Vietnamese line hung up on me becasue I don’t speak Vietnamese. Disappointing because she was the first person I was able to get a hold of all week.

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