Getting through to a live person, a real human at EDD:
Chances are you will have questions or need help filing your California Unemployment claim, plus you will have to have at least one initial telephone interview. However, getting through to a real, live human being at EDD if you missed their call can be near impossible.
There have been people who have called as many as 600 times or more with no luck. This is no exaggeration! However, there are tips and tricks to getting through to a real person so that you can speak to a real human at EDD. Here is a list of all the ones I could find.
The main EDD number:
Hours: 8am to 12pm Pacific Time
There is a chance of getting through after 12pm, but probably not. You could try but it would be better to just call earlier.
Tips on using this number:
You will hear one of two messages, starting with “Thank you for calling…”, or “Welcome to…”.
If you hear the message starting with, “Thank you for calling…”, hang up the phone because you will never get through to a live person. Try back later. This message is given when too many people are trying to call in.
If you hear the message, “Welcome to…”, you are in luck. Next, you have to try a key combination to skip through to a live person.
You can try one of the following key combinations on each prompt. If it does not work, hang up and try the next combination.
Combination 1: 1-2-1-1-7
Combination 2: 1-3-0
Combination 3: 1-5-1-1-0
Combination 4: 1-6-7-1
Combination 4: 1-6-7-3
If it asks for your social security number and pin, type it in. You have to, and if you do it might work. But if you think they won’t answer if they know who is calling, then try another combination or another number which doesn’t request your ssn.
Once it is ringing, you are in luck! If it keeps ringing, just keep waiting! It may take as long as 20-30 minutes for someone to pick up, but it could also be just a couple minutes.
Direct numbers to try:
This number is a direct line to case workers. They all begin with the first few digits, so you can keep trying a new one until you get someone.
Sample numbers to try:
Alternate numbers to try (in numerical order):
415-351-7200 (San Bernadino)
619-525-4995 (call after 12pm)
714-687-4400 (Orange County)
916-653-0707 (EDD general information line)
916-654-0453 (Sacramento Disability Office)
800-547-2058 (Vietnamese line, press 6-7-3, enter SSN, press 1)
916-653-3816 (put ATTN to somebody there if you want someone to see it)
Bank of America EDD number (for EDD card trouble):
I hope this helps you! Post in the comments below if it worked for you or if you found another way or a different number! 🙂