How to Get Through to EDD California by Phone, Tips and Tricks For Getting a Real, Live Person

Getting through to a live person, a real human at EDD:

Chances are you will have questions or need help filing your California Unemployment claim, plus you will have to have at least one initial telephone interview. However, getting through to a real, live human being at EDD if you missed their call can be near impossible.

There have been people who have called as many as 600 times or more with no luck. This is no exaggeration! However, there are tips and tricks to getting through to a real person so that you can speak to a real human at EDD. Here is a list of all the ones I could find.


The main EDD number:
1-800-300-5616

Hours: 8am to 12pm Pacific Time
There is a chance of getting through after 12pm, but probably not. You could try but it would be better to just call earlier.


Tips on using this number:

You will hear one of two messages, starting with “Thank you for calling…”, or “Welcome to…”.

If you hear the message starting with, “Thank you for calling…”, hang up the phone because you will never get through to a live person. Try back later. This message is given when too many people are trying to call in.

If you hear the message, “Welcome to…”, you are in luck. Next, you have to try a key combination to skip through to a live person.

You can try one of the following key combinations on each prompt. If it does not work, hang up and try the next combination.

Combination 1: 1-2-1-1-7
Combination 2: 1-3-0
Combination 3: 1-5-1-1-0
Combination 4: 1-6-7-1
Combination 4: 1-6-7-3

If it asks for your social security number and pin, type it in. You have to, and if you do it might work. But if you think they won’t answer if they know who is calling, then try another combination or another number which doesn’t request your ssn.

Once it is ringing, you are in luck! If it keeps ringing, just keep waiting! It may take as long as 20-30 minutes for someone to pick up, but it could also be just a couple minutes.


Direct numbers to try:

This number is a direct line to case workers. They all begin with the first few digits, so you can keep trying a new one until you get someone.
213-477-140x

Sample numbers to try:

213-477-1400
213-477-1401
213-477-1402
213-477-1403
213-477-1404
213-477-1405
213-477-1406
213-477-1407


Alternate numbers to try (in numerical order):

310-330-5905
415-351-7200 (San Bernadino)
530-741-4151
619-525-4995 (call after 12pm)
714-687-4400 (Orange County)
909-383-4663 (Pomona)
916-653-0707 (EDD general information line)
916-654-0453 (Sacramento Disability Office)
916-654-9140 (Sacramento)
800-547-2058 (Vietnamese line, press 6-7-3, enter SSN, press 1)


FAX number:

916-653-3816 (put ATTN to somebody there if you want someone to see it)


Bank of America EDD number (for EDD card trouble):

866-692-9374


I hope this helps you! Post in the comments below if it worked for you or if you found another way or a different number! 🙂

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27 thoughts on “How to Get Through to EDD California by Phone, Tips and Tricks For Getting a Real, Live Person

  1. I too could not get through to EDD.CA I log onto the California Governor page (Jerry Brown) and sent an email tell them the situation and they need to investigate EDD.CA’s handling of customers. The very next day I got a call from EDD. I missed the call and the lady left me a message telling me the exact time/day of when her next call to me would be and that the number would show up blocked. Sure enough she called me back on time! I encourage everyone to shoot and email to Jerry Brown’s office telling them how poorly run EDD is.

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  2. Sylvia at the San Bernadino number (415-351-7200) was so sweet and helpful! Though she wasn’t authorized to do everything for me, she gave me all of the info I needed to get things done and even helped ease some of the concerns I called with from not being able to reach my interviewer again (they called me at 11:50, and then hung up on me at exactly 12:00 pm when they close). Don’t even try the 800 numbers, they will get you nowhere.

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  3. Thanks these numbers still work. After trying the 800# after 12p and not getting thru, I tried the San Berbardino #. A worker picked up instantly and gave me the proper # to Riverside county switch board 951-782-3211. Got all my needs met with no issues or waiting. Thought I’d pay it forward just as I got the help I need from here… Thanks again.

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  4. Thank you so much Emily!
    For EDD disability 1(800) 480-3287
    Pressing 1 for English and then 3210 totally works!

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  5. i called one of the numbers listed above today and someone told me to call the main number (800)480-3287 and press 1 for english and then press 3210 all together (like an extension) it rang right away then while i was holding there was music.

    instructions:
    call 1-800-480-3287
    press 1 for english
    then 3210
    then its a waiting game to talk to someone!

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    • You got really lucky you got through, 99% of the time the main number does not work.

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  6. I can, at least, get to the part where they tell you “maximum callers reached” really quickly by dialing 1, 2, 3, 0. I just keep doing it continually! Calling over and over until I make it past the maximum callers message. Eventually it will put me in the hold queue.. I usually only have to redial (back to back) 4-5 times before I’m put in the queue. Then comes the hold time… I’ve had from a 10 min – 58 min hold time. You never know. Good luck!

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  7. If you want to get through to SDI call 1-800-480-3287 options 1 2 3 0 – it got me to the point where I would have talked to someone at least, but then said there were too many people on the line and dumped me off

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  8. Been trying to get through for days now , really need some help

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  9. I was able to get through on the local #

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  10. Whoever posted that SB County number THANK YOU!! I’ve been trying to get through to a live person for weeks now to no avail. I called the alternate number posted and got a hold of a live person in seconds and was able to obtain my EDD customer account number in seconds.

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  11. Would greatly appreciate any info on disability shortcuts
    thanks

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  12. 15110 worked for me. Got a call back in 6 minutes! Thanks!!

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    • Thank you for publishing this. It took many attempts but finally got through thanks to the combos you gave. The rep was more than helpful and I was able to get all of my questions answered. Thank you very much again for the tips.

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    • 15110 worked for me too. it took a few tries but i only waited 5 minute. Thank you for posting this useful info.

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  13. I was just able to leave my number for them to call me back by using the 1 6 7 3 route. Hopefully they will call me…what a joke.

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  14. thanks!! Works for me! 1-6-7-3

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  15. None of these number combos worked for me! Wonder why they worked for others just a couple days ago…

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    • Sorry to hear it, sometimes they work, sometimes they don’t. Try again tomorrow.

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  16. I tried the email first and waited for a week to get a generic answer that did not answer the question and referred me to 3 telephone numbers that did not have live people. Then I tried the perpetual phone tree. It is too bad we cannot listen for the prompts and get a real person. I went through all of the “combination numbers” and the EDD was too buy to answer and I had to try again later. I am now on hold for more than 5 minutes for assistance with the online employer registration. This could have been handled much better.

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  17. Wow thank you so much. 1-5-1-1-0 worked for me, and the wait time was only 1 min.

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  18. 1-5-1-1-0 worked for me on the first try. Hold time of one minute. Thank you for the information.

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  19. Thank You for this post. It is a very helpful resource. The key combination 1-6-7-1 worked for me.

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    • 1-6-7-1 worked for me, I was amazed how fast I got someone on the phone.Thanks

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  20. the same thing happened to me.  I made my way through the Vietnamese Prompts but the person hung up on me as soon as I start talking

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  21. the woman who answered the Vietnamese line hung up on me becasue I don’t speak Vietnamese. Disappointing because she was the first person I was able to get a hold of all week.

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    • I did this and the Vietnamese man was very helpful. 

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